function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
ajitvermaajitverma 

Any Impact of using routing address in sender's address in Auto response rule

Hi,

 

While setting up Auto Response Rule for email-to-case, In step 3 under Email adderss I see info (This must be different from the routing address). What I understand by that statement, that I should not use the routing addess configured for email-to-case as Sender's email address e.g. support@company.com. However, I can set the same address and does not see any issues. Everything works fine, reply emails are attached to the case etc.

 

I don't find any documentation on mentioning the statement not to use routing address in sender's email. Does anyone of you have observerd any issues with this setting or use the same routing and sender email address.

 

Thanks