Hi,

I am testing out currently Salesforce - Outlook Integration for Connect For Outlook piece. I have both Events and Tasks syncing in both directions mentioned in my O_Dictionary.xml file.

However, when I create an event in Salesforce, it creates the same in Outlook BUT when I update the same event in Salesforce(say Start Time and End Time), it creates another instance of the event in Outlook. Same goes from Outlook side. If I update the event in Outlook, it creates another instance of same event in Salesforce.

Part of Config file mentioning the sync direction is as stated below.

<OverrideOptions value="true">

<CanModifySyncEntities value="false"/>
<CanModifySyncDirection value="false"/>
<CanModifyConflictResolution value="false"/>
<CustomTemplateClasses value=""/>
<Sync entity="Contact" value="false"/>
<AlwaysMarkForSync entity="Contact" value="false"/>
<SyncDirection entity="Contact" value="Both"/>
<ConflictResolution entity="Contact" value="Notify"/>
<Sync entity="Event" value="true"/>
<AlwaysMarkForSync entity="Event" value="false"/>
<SyncDirection entity="Event" value="Both"/>
<ConflictResolution entity="Event" value="Notify"/>
<Sync entity="Task" value="true"/>
<AlwaysMarkForSync entity="Task" value="false"/>
<SyncDirection entity="Task" value="Both"/>
<ConflictResolution entity="Task" value="Notify"/>
<PutRegistry name="Restricted" type="string" value="false"/>
<PutRegistry name="ButtonStateCreateCase" type="string" value="false"/>
<PutRegistry name="UploadAttachments" type="string" value="true"/>
<PutRegistry name="SupportAttachments" type="string" value="true"/>
<PutRegistry name="ButtonStateMarkSync" type="string" value="false"/>
<PutRegistry name="ButtonStateUnmarkSync" type="string" value="false"/>
<PutRegistry name="DisableQuickCreateAccount" type="string" value="false"/>
<PutRegistry name="DisableQuickCreateContact" type="string" value="false"/>
<PutRegistry name="DisableQuickCreateLead" type="string" value="false"/>

</OverrideOptions>

Please advise, what is going wrong?

Thanks,

Vimal