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raghu.cheruvuraghu.cheruvu 

Email to case not working

Our email to case is not working whereby the emails are appearing in outlook but they are not generating a case in Salesforce. What might be the reason?

Pradeep_NavatarPradeep_Navatar

Was it working before? Are you getting any errors or alerts related to email to case? Please let me know so that I can guide you.