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eric_wceric_wc 

assign case team not using assignment rules

What is the best way to add a predefined case team to a case not using assignment rules.  We need to assign predefined case teams to a case based on the account but we do not assign all of our cases based on account so assignment rules will not always work...

 

Thanks

Eric 

werewolfwerewolf
An Apex trigger on after insert of Case would be the best way to do that.
eric_wceric_wc

Thanks that's what I thought.  I am new to salesforce where would be the best place to learn how to write the trigger I need?

 

Thanks

Eric 
werewolfwerewolf
I'm partial to the Force.com Cookbook personally, it's got some good intros and examples to Apex Code.