+ Start a Discussion
MiguelGuerreiroMiguelGuerreiro 

salesforce to salesforce

Hello,

 

We currently have several instances of salesforce mainly to use Call Center. We have enabled email2case in both instances.

 

We have now come across a problem with the email exchange between the two systems. When you email to another instance salesforce places a reference in the subject. When you reply, from the other instance, salesforce does not place a reference at all (probably because he finds one there).

 

Salesforce-to-salesforce could be the solution but it doesn’t support cases.

 

Anyone had this situation before? How to overcome it?

 

Thanks!

 

Miguel

shillyershillyer

If you can wait till Summer '09, then S2S will start supporting Cases.

 

Hope that helps,

Sati

MiguelGuerreiroMiguelGuerreiro
Hello Shillyer ,  I guess I'll have to wait :)  Thanks!