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JWFisherJWFisher 

App Setup - Self-Service Portal has bug?

I've setup a support portal for my company, but am stuck on one thing.

Under App Setup, Self-Service, Self-Service Portal, and Settings, for the "Log a Case Page", when I try to save some changes it says:

Error:

This page layout name already exists or has been
previously used. Your changes were not saved.
 
The page that is created by default only has "submit" and "cancel"
 buttons on it - nothing else. If you press submit, it creates an empty case!
 
The similar page, "View Cases Page", can be modified as expected and works fine.
 
If there is a page layout that already exists, how do you get rid of it or specify it? There should be a "Save As" button here...?
Or is this a Salesforce bug?
 
Thanks in advance!
-Jeff


  
*werewolf**werewolf*

That may be a bug, or at least some corrupted data.  You'll probably want to contact Salesforce.com Support about that.
JWFisherJWFisher

I did, 4 days ago after I spent all night perfecting the portal, minus this one panel. No answer :-(
JWFisherJWFisher

BTW, if anybody has a support section using this SF-generated stuff... I'd sure like to get a look at it. Thanks!