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CKG
Case Management: Mandate comment when Case Status is changed
Hi,
I am working on Support setup, so needed a small help on how can I make a comment a mandate when a user changes Case Status to a particular value, for ex: when status is changed to Hold I want the case owner to enter some comment in the comment section, I want to make it mandate, else the record should not be saved. pl let me know if any one knows how to do it.
Thanks in advance
Gowtham