Apex Code Development You need to sign in to do that
Don't have an account?
CTI Mitel Intergration too much information
We are setting up CTI using a Mitel adapter, and we are having issues with too much information popping up on the screen. Does anyone have any ideas on why this is happening? Information below.
General Information
| Internal Name | MitelContactCenterIntegrationV4 | ||
| Display Name | Mitel Contact Center Integration v4.0 | ||
| Description | Mitel Contact Center Integration v4.0 (developed by prairieFyre Software) | ||
| CTI Connector ProgId | Mitel3300Adapter.Mitel3300Adapter.1 | ||
| CTI Connector ProgId | 4.0 | ||
| CTI Adapter URL | http://localhost:11000 | ||
CTI Server Info
| IP/Name | |||
| Use SSL | No | ||
Advanced Queries
| Search by Collected Information | Case.CaseNumber | ||
| Search Cases by ANI (via related Contact or Account) | Yes | ||
If Records are Found for both ANI and DNIS
| Open the ANI Records | Yes | ||
| Open the DNIS Records | No | ||
If Records are Found for both ANI and/or DNIS and Advanced Queries
| Open the ANI and/or DNIS Records | Yes | ||
| Open the Advanced Queries Records | Yes | ||
New Lead Button
| Enable | No | ||
| DNIS (custom field ID) | |||
Dialing Options
| Outside Prefix | 5 | ||
| Long Distance Prefix | 1 | ||
| International Prefix | 011 | ||
| Local Area Codes (comma-separated) | 508,617,413 | ||
Call Log Options
| Save Extra Information To CallLog | No | ||
| Create CallLogs For All Outbound Calls | No | ||
Did you ever get your Mitel CTI solution working? If not, we have built an integration with most versions of Mitel that includes click to dial, automatic call logging, inbound/outbound screen pops, easy note taking and task creation and advanced call analytics. Let me know if you'd like some more information. The company is Callinize and the information on the Mitel integration can be found here: https://www.callinize.com/integrations/salesforce/mitelpbx