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Multiple Business Hours

My boss approached me about setting up multiple business hours by regions. Basically we have 3 major regions, EMEA, APAC, Americas. He wants it so that if the account is in a particular region the first response time, workable time, case age, and other time metrics run off of those regions business hours.

 

Any exsisting apps that would accomplish this? Any thoughts on how to achive this?

 

Thanks,
PB

AroraAnupAroraAnup

I believe Salesforce.com already supports Multiple Business hours. Check out this link:

 

http://ap1.salesforce.com/help/doc/en/customize_supporthours.htm

 

Hope this helps!