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Sfdc11Sfdc11 

Entitlement Process on Case

Hi,

 

I've created Entitlement Process for the case and given success and violation actions like field update,task creation and Emil alert. In that field update/task creation is working but the email alert(milestone) is not triggering at all.

 

Anybody help me out...

 

Thanks,

 

Arun KumarArun Kumar

Hi,

 

Can you please tell me what is how you are updating any field as I am unable to understand this entitlement process.