You need to sign in to do that
Don't have an account?
Custom Hyperlink - Create an event from case (works when not in service console)
I have created a custom hyperlink that only works when you aren't in the service console. The hyperlink is on my case page layout.
Here is the link -
https://na5.salesforce.com/00U/e?aid=02370000001LDFh&anm=Operations+System+Alert+Calendar&evt5={!Case.Account}&evt3_mlktp="500"&evt3={!Case.CaseNumber}&retURL=%2F00U%2Fc%3FcType%3D1%26cal%3DOperations%2BSystem%2BAlert%2BCalendar%26cal_lkid%3D02370000001LDFh%26cal_lkold%3DOperations%2BSystem%2BAlert%2BCalendar&what_id=" &{!Case.Id} , "Create Event")&isdtp=vw
This works perfectly well. It populates the event subject, the related to case, and assigns to a public calendar.
evt5 = subject
evt3_mlktp = related to object
evt3 = case number
Does anyone out there know why this would not work when you are in the services console application? The hyperlink brings up a new event page but doesn't pass any parameters and doesn't associate to the public calendar.
Thanks,
Christian