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milis2milis2 

missing account

We have few records of account missing in Salesforce.com, since it is sync with Oracle system using ETC, so we have the Account Id recorded in Oracle, but cannot find the record in Salesforce.com also not available in recycle bin.

Is there anyway to trace this if we can provide the Account Id?

 

sq

 

AmitSahuAmitSahu
Do you find any similarity in the missing accounts ?
If those are deleted from recycle bin then it will be difficult to find out..

milis2milis2

We do not know what is the caused of this, and not sure if it is deleted by someone or a 3rd party application installed or from API and when deleted. Not sure if Salesforce.com can retrace it?

 

 

AmitSahuAmitSahu

If it was deleted by API or 3rdparty then it should be in Recycle bin.. As these are not available in there may be someone deleted it knowingly.. Before contacting salesforce you should check that these records were creaetd in salesforce or not..