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paul.thompson Need to connect SFDC to Serena TeamTrack (aka Serena Business Mashups, aka Serena Business Manager)
I need new Cases in SFDC to instantiate a new ticket in our SBM (Serena TeamTrack/Mashups) system. Serena has a published demo solution (Case-to-Issue Mashup). That demo is not acceptable because data is not encrypted, which is a requirement.
Does anyone have any suggestions on a possible solution, or where I can go to find one? My proposed solution would use Web Services. Mashups exposes a a Web Services interface, and we can handle SSL encrypted SOAP packets, but can SalesForce send SSL encrypted requests? Is this a viable approach?
Thanks in advance.