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Prafulla PatilPrafulla Patil 

Change owner of lead to a specified queue if no activity on the lead in the last 10 days

Please suggest me how I should Implement this request

Change owner of lead to a specified queue if no activity on the lead in the last 10 days.

MVJMVJ

Try a time dependent workflow.  The criteria should be when the created date equals the last modified date execute a time dependeant workflow to fire in 10 days.  The action you take is a field update to update the owner to a queue.  This will only work if the lead is not updated in 10 days.  It will not work if the users creates an activity or adds a note off the lead.  Not sure if that is what you want.

Prafulla PatilPrafulla Patil

Hello,

Thanks for your reply,

 

" It will not work if the users creates an activity or adds a note off the lead. " this is my basic problem, any suggestion on this?