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Prafulla Patil
Change owner of lead to a specified queue if no activity on the lead in the last 10 days
Please suggest me how I should Implement this request
Change owner of lead to a specified queue if no activity on the lead in the last 10 days.
Try a time dependent workflow. The criteria should be when the created date equals the last modified date execute a time dependeant workflow to fire in 10 days. The action you take is a field update to update the owner to a queue. This will only work if the lead is not updated in 10 days. It will not work if the users creates an activity or adds a note off the lead. Not sure if that is what you want.
Hello,
Thanks for your reply,
" It will not work if the users creates an activity or adds a note off the lead. " this is my basic problem, any suggestion on this?