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myanceymyancey 

Validation Rules and Self Service Portal

This validation rule woks fine in standard Salesforce  But in the Self Service Portal it displays the error message when Status Begins with 6 and a user tries to enter a comment  

 

AND ( RecordTypeId  = "012800000003VEx",    /* Support Case  */
            ISPICKVAL(Level__c, "Level 2"),
            NOT( ISCHANGED (Level__c)),
            OR ( BEGINS(TEXT(Status),"0"),    
                     BEGINS(TEXT(Status), "1"),  
                     BEGINS(TEXT(Status), "5"),   
                     BEGINS(TEXT(Status), "7")  )  )

*werewolf**werewolf*

Do you have some kind of workflow from case comments that might be causing this to fire?