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wdadmin2010 Email Replies in Custom Reports
Is there a way to include email replies to Salesforce emails in custom reports?
I'm trying to include all emails logged in a case in a custom report that I created. I'm able to capture the original case comments, outbound emails from Salesforce in the report but I can't find a way to include inbound emails (email replies to cases) in my report. It is very important for us to include all correspondence on a case in weekly reports we send out to executives and senior management.
Any ideas on how to do this in Salesforce?
Thank you,
Moses