Hi,

We had integrated with CTIAdapterLib v 2.0 by writing some custom code and this solution is working ok. Now, while integrating this custom code with CTIAdapterLib v 3.0.1, I am running into issues - after the softphone initialization and agent login, the "Line 1" is no longer clickable and the softphone dialpad does not show up. Any suggestions? Log excerpt follows:

07/20/2011 09:43:14: CHiddenInputHandler::OnPropertyChange: Command received: /AGENT_STATE?ID=AVAILABLE
07/20/2011 09:43:14: CBrowserEventHandler::launchAdapterThread: CMD_SEND_MESSAGE AGENT_STATE
07/20/2011 09:43:14: CAdapterLink::sendCommand: Command received AGENT_STATE
07/20/2011 09:43:14: Sending XML message: <?xml version="1.0" encoding="UTF-8"?><MESSAGE ID="AGENT_STATE">
<PARAMETER NAME="ID" VALUE="AVAILABLE"/></MESSAGE>
07/20/2011 09:43:14: CBrowserEventHandler::TransformBuffer: Creating XML from thread 4028.
07/20/2011 09:43:14: CIEEventHandler::UpdateSoftphone: Found softphone div, replacing inner html.

However, I do not see logs like

CHiddenInputHandler:OnPropertyChange: Command received: /TOGGLE_DIALPAD?LINE_NUMBER=1

Sending XML message: <?xml version="1.0" encoding="UTF-8"?><MESSAGE ID="TOGGLE_DIALPAD"><PARAMETER NAME="LINE_NUMBER" VALUE="1"/></MESSAGE>

Is this because the event handling classes have changed in 3.0.1?

The 3.0.1 release notes say that a few CTIAdapterLib source and header files have changed - are these backward compatible with earlier versions?

thanks

aksTech1