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Sudhir_Meru
Workflow Condition Not Working
Hi,
I made a email alter when work flow condition is set as mentioned below.
In Lead there is a Column called Lead Status When lead status is changed to MQL or SQL it must trigger email to User.
I tried with Operator Contains(MQL, SQL) its not working, But when i mention equal to MQL or SQL it is working.
Please suggest me how to add this condition.
Thanks
Sudhir
Hello,
Can you try with below condition in workflow rule.
OR(
ISPICKVAL(Lead Status, "MQL"),
ISPICKVAL(Lead Status, "SQL")
)
please have a look below url for more details.
https://success.salesforce.com/questionDetail?qid=a1X30000000J5xDEAS
Thanks,
Krishna
All Answers
use "equal" and "MQL,SQL"
Hi,
Thanks for your reply, I am not using foruma, I am using Rule Criteria are Met from Pick list. Tried with your suggestion
Selected equals (SQL , MQL ) still email alter is not woring. If i give only one email alter is getting triggered.
Thanks
Sudhir
ahh!! okok!
you need to use "include" in the operator. not include, not equals.
Hope it helps
Do you want me to use Include Opertator. I tried giving (SQL , MQL ) it is throwing error
Hi again,
I have the solution.
Make 2 conditions, one "equals SQL" and other "equals MQL" and click in the link of "add filter logic". then, make an OR between this two conditions. that will work! :)
Hi,
Thank you for you reply, I tried your logic still its not working but if i give one condition equal "MQL" it works.
You are doing something wrong, because if it works with one condition, it works with 2 conditions with an OR.
Are you sure the rule is active? the email alert is well configurated?
Hello,
Can you try with below condition in workflow rule.
OR(
ISPICKVAL(Lead Status, "MQL"),
ISPICKVAL(Lead Status, "SQL")
)
please have a look below url for more details.
https://success.salesforce.com/questionDetail?qid=a1X30000000J5xDEAS
Thanks,
Krishna
Rule is Active, I tried the same condition added two condition with OR logical operator. Dnt know what is wrong with my condition. it works only when one equal to condition is provided.
Please provide if alternative foruma we can use
But some error shows when you try to create the rule? or the mail is not sended?
Hi Krishna,
Thank You for your suggestion you method is working. But one bug is When i change from MQL to SQL or SQL to MQL. Email is not getting triggered. Other than that from any other pick list value to MQL or SQL E-Mail is getting triggered.
Please suggest me how to fix this issue.
Thanks
Sudhir