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john bondjohn bond 

CTI Toolkit 4.01 Error: Salesforce page not refreshing

Hello everyone,

 

We are integrating CTI with SFDC with the help of CTI Toolkit 4.01.

We are facing one issue. Sometimes when inbound call comes CTI adapter able to search sfdc for pop up and show contact details in the softphone layout. But rest of the salesforce page does not refresh. It hangs to previous contact only. After clicking on contact name from soft phone the rest of page display contact details. Half of the time it does not refresh automatically.

 

Please suggest some steps to resolve or debug the issue

 

Thanks.