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AdityaRAdityaR 

Internal Server Error

Hi,

    We are facing the following error when we try to delete a record of a custom object.

 

An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!
Error ID: 625848337-4624 (1281710319)

Please provide any pointers on the above error

 

Thanks

- Aditya

AdityaRAdityaR

Also when we try to delete that record from the system log we get the following error:



20.0APEX_CODE,DEBUG;APEX_PROFILING,INFO;CALLOUT,INFO;DB,INFO;VALIDATION,INFO;WORKFLOW,INFO Execute Anonymous: Config__c c = [select id from config__c where id = 'a09A0000007uPTg']; Execute Anonymous: delete(c); 04:16:48.938|EXECUTION_STARTED 04:16:48.938|CODE_UNIT_STARTED|[EXTERNAL]|execute_anonymous_apex 04:16:48.939|SOQL_EXECUTE_BEGIN|[1]|Aggregations:0|select id from config__c where id = 'a09A0000007uPTg' 04:16:48.947|SOQL_EXECUTE_END|[1]|Rows:1 04:16:48.947|DML_BEGIN|[2]|Op:Delete|Type:Config__c|Rows:1 04:16:49.060|DML_END|[2] 04:16:49.061|EXCEPTION_THROWN|[2]|System.DmlException: Delete failed. First exception on row 0 with id a09A0000007uPTgIAM; first error: UNKNOWN_EXCEPTION, An unknown exception has occurred.: [] 04:16:49.062|FATAL_ERROR|System.DmlException: Delete failed. First exception on row 0 with id a09A0000007uPTgIAM; first error: UNKNOWN_EXCEPTION, An unknown exception has occurred.: [] AnonymousBlock: line 2, column 1 04:16:49.062|CUMULATIVE_LIMIT_USAGE 04:16:49.062|LIMIT_USAGE_FOR_NS|(default)| Number of SOQL queries: 1 out of 100 Number of query rows: 1 out of 10000 Number of SOSL queries: 0 out of 20 Number of DML statements: 1 out of 100 Number of DML rows: 1 out of 10000 Number of script statements: 2 out of 200000 Maximum heap size: 0 out of 3000000 Number of callouts: 0 out of 10 Number of Email Invocations: 0 out of 10 Number of fields describes: 0 out of 100 Number of record type describes: 0 out of 100 Number of child relationships describes: 0 out of 100 Number of picklist describes: 0 out of 100 Number of future calls: 0 out of 10 Number of find similar calls: 0 out of 10 Number of System.runAs() invocations: 0 out of 20 04:16:49.062|CUMULATIVE_LIMIT_USAGE_END 04:16:49.062|CODE_UNIT_FINISHED|execute_anonymous_apex



Please can anyone shed any light on this ? Thanks - Aditya

James (CloudAnswers)James (CloudAnswers)

The fastest way to get internal server errors resolved is to open a case with the error, exactly when you got it (down to the second) and the code that caused it.  Grant login access for them to your org too and let them know that in your case too so they don't have to ask for it.  I too wish there was a self-serve way to get more info on these errors.