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tammyCMCtammyCMC 

case not being assigned to queue

Hi

I'm trying to set up cases so that if the Recordtype is Internal Case an email will be sent to our internal ops email.

 

I thought I needed to set up a queue and assignment rule.  I can't get the case owner to be set to the queue.

 

Here is what I have set up...did I miss a step....can anyone see what my problem is??

 

 

create rule

 

rule