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mockchopmockchop 

I can't deactivate a user

Hi folks

 

I'm trying to deactivate a user but get the following message:

 

You cannot deactivate this user. You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules.

 

I have a lot of workflows set up - could this message mean this user I am trying to deactivate is included in one of these rules? Is there any way of identifying which one without having to open every one to check?

 

Thanks

CRM indiaCRM india

You need to manually search the case assignment/escalation rules defined and remove the user from there.

Thanks

Amit 

Praveen Jha 18Praveen Jha 18
I have already removed the user from case assignment/escalation rules, but still not able to deactivate the user. Got following error message:- 
You cannot deactivate this user. You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules.