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TMango
Sharing Rules to Allow Case Ownership Change?
We would like to allow the team of a case owner to be able to "take over" a case, in the event of a case owner's absence from the office. I know that SFDC rules are that only the case owner and those above that person in the role hierarchy are able to change the case owner ... can we put a read/write sharing rule in effect that will also allow certains groups to change ownership?
Got the answer! There is a permission in the user profile labeled Transfer Cases, which allows a user to do this!