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Amar_sfdcAmar_sfdc 

Approval Process Query

Hi,

 

In Approval Process, can we send the record for Approval to Next Approver if the Record is rejected by the Previous Approver? 

 

Please let me know if there is any possibility to send a record for approval to the next Approver(if its condition is met) if the record is rejected by the previous approver.

 

As per my observation, a record can be sent to next Approver only  if a record is either approved OR if its condition is not met. And a record cannot be sent to next step/Approver if it is rejected by the previous approver. Please let me know if this can be achieved.

 

Thanks in advance.

Ashish_SFDCAshish_SFDC

Hi Amar, 

 

 

While creating the Steps, you can create a step that can be Skipped and directly goes to the Next Step. 

 

Automatically skips this step and goes to the next step.

 

http://help.salesforce.com/HTViewHelpDoc?id=approvals_creating_approval_steps.htm&language=en_US

 

Or You may try creating an apex class for custom steps, 

 

http://www.salesforce.com/us/developer/docs/apexcode/Content/apex_process_example.htm

 

Also see the links below, 

 

 

http://shivasoft.in/blog/salesforce/dynamic-approval-process-based-on-the-apex-and-trigger/

 

 

http://boards.developerforce.com/t5/Apex-Code-Development/Approval-process-through-Apex-trigger-issu...

 

 

Regards,

Ashish