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mlundwallmlundwall 

Create new case on email reply when case is closed

Hi,

 

When a case created with email-to-case is closed we would like o block the possibility to add new emails. If a new email arrives to that case it should create a new case instead of attaching oneself to the original case.

 

I am pretty shure I have seen discussions about this but I can't find them.

 

Any ideas?