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sandeepathadu urgent plz help me with the senario
hi all
i have written a trigger that will update the account owner name on saving a ticket instead of admin name which is by default
for ex: if i save a ticket i get admin name generally but i have written a trigger and instead of admin name it updates account owner name now the issue is when i deactivate the account owner it should update the user name for this i have written this trigger
trigger caseAssignWebCaseToAccountOwner on Case (before update) {
for(case c :trigger.new){
user u = [Select id,name,IsActive from user limit 1 ];
if(c.Origin == 'Portal' && c.SSP_owner_Update__c==false && c.accountid!=null && u.isactive == True){
account a = [select id,name,OwnerId from account where id=:c.accountid];
c.ownerid=a.ownerID;
c.SSP_owner_Update__c=true;
}
if(c.Origin == 'Portal' && u.isactive == False)
c.ownerid= '005Q0000000f95r';
}
}
but now when i deactivate the account owner and save the ticket it is saying
Operation with Inactive UserAn operation was performed with an inactive user. plz help how to update the ticket name with the user login when we deactivate a account
First thing please do not hard code Id's.
In your query
ID profile = [select id from Profile where name = 'System Administrator'].id;
User u = [Select id,name,IsActive from user where ProfileId = profile limit 1 ];
Now you have a Active Admin User.
Now when you are updating the account owner update it with U.Id.
Hope this helps.
Thnks
hi thanks for the reply but its giving me admin name but i wnt the name of adminstrator i mean the one who created the login
thank u tej it works