+ Start a Discussion
Harry@meginfoHarry@meginfo 

Insufficient Privileges, cannot send email in force.com free edition.

I've checked the document and it is said that with the "Send Email" permission, user can send email by click Send An Email on the Activity History related list of a record.

 

I'm using an user with the "Send Email" permission enabled. The user license is force.com free. I clicked the "Send an Email" button on one of the custom record and got the "Insufficient Privileges" error.

 

Following are the details form the help document. Thanks!

 

Sending Email

Available in: All Editions except Database.com

 

User Permissions Needed

To send emails:

“Send Email”

To create an organization-wide address:

“Modify all Data”

To send email to a contact, lead, person account, or other user:

  1. Click Send An Email on the Activity History related list of a record. Or, from a case, click Send An Email or Reply from the Email related list. This option is available only to organizations using Email-to-Case or On-Demand Email-to-Case.
Best Answer chosen by Admin (Salesforce Developers) 
Harry@meginfoHarry@meginfo

I finally find something about the issue...

 

Description

Users with the Force.com - Free User profile and license receive an Insufficient Privileges error when clicking the "Send Email" button on a record detail page.  This appears even when the "Send Email" profile permission is granted.

Resolution

This error message is correctly displayed for Force.com - Free User licenses. To use the send email functionality, access to the contact object is required.  Because Force.com - Free licenses are platform only licenses, they do not include any access to standard objects.  The solution would be to utilize a license that does have access to the contacts object. 

All Answers

DeptonDepton

I have use force.com licences and for sure you can send emails.

Look at the user permissions, is he/she the owner of the contact?

 

How are your org wide default settings?

are contacts read only? or controlled by parent ?(account)

 

Check your sharing settings, set up - administration set up - security controls - sharing settings.

 

Did you try to modify the contact record login as this user?

 

 

Harry@meginfoHarry@meginfo

Hi Depton,

 

Can you please let me know how your profile is configured?

 

Harry@meginfoHarry@meginfo

I've enabled all admin permissions and general user persmissions, but still failed...

 

Administrative Permissions

API Enabled

 

Manage Public Reports

 

Edit HTML Templates

 

Manage Public Templates

 

Manage Dashboards

 

Password Never Expires

 

Manage Data Categories

 

Schedule Reports

 

Manage Data Integrations

 

Send Outbound Messages

 

Manage Dynamic Dashboards

 

Tag Manager

 

Manage Email Client Configurations

 

Transfer Record

 

Manage Letterheads

 

View Data Categories

 

Manage Public Documents

 

View Setup and Configuration

 

Manage Public List Views

 

 

 

 

General User Permissions

Create and Customize Reports

 

Mass Email

 

Drag-and-Drop Dashboard Builder

 

Report Builder

 

Edit Events

 

Run Reports

 

Edit Tasks

 

Send Email

 

Export Reports

 

Show Custom Sidebar On All Pages

 

Mass Edits from Lists

 

View My Team's Dashboards

DeptonDepton

Hi,

 

Not sure if this would help, my lincence is Salesforce Platform, so users can only see contacts, accounts, docs and ideas

 

and then all custom objects....

 

in the profile there are 2 permissions you need to enable 

 

general user permissions section -

 

Edit tasks

Send Email

DeptonDepton

I have sent you a private message in case you want me to help you f urher.....

 

Is difficult to know the reason, there are a few things to check......

 

but I´d say that user permissions via roles, org wide default and profile permissions are the things to check.....

 

you can log a case to salesforce support also....

 

:))

Harry@meginfoHarry@meginfo

Thanks, I've logged a case to saleforce.

Harry@meginfoHarry@meginfo

I finally find something about the issue...

 

Description

Users with the Force.com - Free User profile and license receive an Insufficient Privileges error when clicking the "Send Email" button on a record detail page.  This appears even when the "Send Email" profile permission is granted.

Resolution

This error message is correctly displayed for Force.com - Free User licenses. To use the send email functionality, access to the contact object is required.  Because Force.com - Free licenses are platform only licenses, they do not include any access to standard objects.  The solution would be to utilize a license that does have access to the contacts object. 

This was selected as the best answer
DrewNJDrewNJ

Make sure the user has access to the Contact. Found an issue where a contact on a case was created without an account by a user. Once account was added access to contact on Case was enabled and resolved the error.

Jerad MeidingerJerad Meidinger
Had same issue that DrewNJ encountered.
The fix:
  • Went to Contact, filled out the Account field
  • User was then able to send an email for the case.