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SabrentSabrent 

Email Template - Mail merge

I have created an email template, one of the available mail merge fields is not returning any value in the email I receive. I checked the data in the field and it is not blank.

Any thoughts why this is happenening? Thanks.


OnCloud9OnCloud9

is it from the same object?
SabrentSabrent

Thanks OnCloud9. This is from different object.

 

I figured out the solution. Convoluted approach but it worked. 

 

Created two new formul (return type:text) fields, one in the object that has a parent -child relationship with the object that has the descriptive name of the object and other on the object in which i want to use the mail merge. 

 

 
OnCloud9OnCloud9

Gotcha, I was in the same boat yesterday!

 

I'm assuming you're not running Word 2010?  I still have problems on the new machine..
SabrentSabrent

I am not using Word 2010. What sort of problems do you have?