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forceappforceapp 

Assigning a Case.

When user is not assign to case then what will be happened to that Case?
Best Answer chosen by Admin (Salesforce Developers) 
sfdcfoxsfdcfox

Ownership depends on the creation of the case. For manually created cases, the default owner is the user creating the case, unless "Use Assignment Rules" is checked, in which case assignment is determined by the active rule. For Web To Case cases, the default case owner takes the case, and then the rules are evaluated. Email to case and Support Portal work in similar fashions. You may want to read the documentation. In any event, a user is always assigned to a case, unless the "owner" is a queue.

All Answers

MandyKoolMandyKool

Hi,

 

If you have not specified any assignment rule or owner, it is assigned to the "Default Case Owner" specified in "Support Settings".

 

Hope this will help you!!
sfdcfoxsfdcfox

Ownership depends on the creation of the case. For manually created cases, the default owner is the user creating the case, unless "Use Assignment Rules" is checked, in which case assignment is determined by the active rule. For Web To Case cases, the default case owner takes the case, and then the rules are evaluated. Email to case and Support Portal work in similar fashions. You may want to read the documentation. In any event, a user is always assigned to a case, unless the "owner" is a queue.

This was selected as the best answer
forceappforceapp
Thanks for ur reply, u are correct.