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Service cloud userService cloud user 

Service cloud Console Component

Hi,

 

In my Service Cloud Console,

i have overidden my case detail page with a custom VF page ,  after that i have added sidebar components on left and right side of the Service Cloud Console.

 

but now the Sidebar components are not coming.

\Any suggestions..???

 

Thanks,

Kaushik

MandyKoolMandyKool

Hi,

 

Just check if the component is assigned to correct Home Page.
Service cloud userService cloud user

Hi,

 

Ya the page layout is correct. actually the steps that i followed are as - 

 

1. i created two Service Cloud sideabar vf pages and included them in left and right sidebar.

2. opened the standard List view for cases and opened a new case detail page from the list.

3. The left and right sidebar components were visible.

4. Now i override the Case List view with a custom VF page using a standard set controller and assigning recordsetvar for the same.

5.using Apex integration toolkit, i opened a new Primary tab from the new custom List view page for Cases.

 

6. But this time the left and right sidebar were not visible.

 

I dont know is the functionality availabl in Service cloud Console or i am making some mistake.

Any help would really be appreciated.

 

Thanks,

Kaushik
trmptrmp

You might be interested in this idea:

 

https://sites.secure.force.com/success/ideaView?id=08730000000gH5hAAE