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3333 

How to disble/prevent the usage of Solutions with "Draft" or "Unreviewed" status?

Hi Guys, does anyone have idea to disallow the usage of Solutions in Case Object which have not been approved yet? Is it possible to realize it with some validation rules? Thanks very much!!

IspitaIspita

It is standard functionality in Slaesforce of cases to see to it that :-

  • Solution which are not reviewed are seen as drafts.
3333

hi, i m afraid you were mistaken by me...sorry. currently all of the solutions can be attached to a case no matter what status they are under. This is not what i really want,  and I would like to have the solutions only with "Reviewed" Status available in the Case Object. :smileyhappy: