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bitHead Can you use the demo CTI 4.0 adaptor to connect to a real instance of a CTI ?
I've read that it can take 3 weeks to write a custom custom adaptor, and I don't have that kind if time. I'm tasked with developing a connector between my clients telephony system and Salesforce. It seems the adaptor is the key to bridge a salesforce call centre with the clients telephony interface API at the other end.
The customers parameters are fairly straightforward:
serverURL (or an IP)
tenantID
extension
password
Any advice would be appeciated. If it's just a matter of modifying the DemoAdapter.xml file with the required and custom paramaters, then that would be ideal.
Barry O'Neill