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rans@liveperson.comrans@liveperson.com 

Send a direct URL of Knowledge Base document to my client

Hi,

I can share the Knowledge Base with my customer.

Now I also want to send him a direct link of the URL of a specific Knowledge Base article.

From the Solutions list, I added a button that will send a chat to my customer.

I want to add a URL link for that solution, so my client will click on it in the chat and the article will open directly.

 

How do I create this URL in JavaScript code in the button?

 

Thank you,

Ran