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MVJMVJ 

Auto Dial from Leads

I am looking for a way to have SFDC automatically place a call thru the CTI Plug in when a user opens a lead recordThis will speed up our call center users by not having to wait for them to click the icon to place the phone call.

 

I have looked around and could not find anything relevantAny suggestions are welcomed.

 

Thanks in advance

 

Mike

 

 

werewolfwerewolf

A couple of things you might want to investigate:

 

Model Metrics PerfectCall

Five9

Refractive Dialer

 

I believe all are on the AppExchange.

NBlasgenNBlasgen
While I'll also promote Refractive Dialer (http://www.refractivedialer.com/dialforce.html), what you want might be something like a Client-Side Javascript file, Greesemonkey script, or whatever you want to call it.  If your CTI adapter creates a "Dial" button then there is a way to trigger that button automaticly via javascript.  You can fire off the javascript either by Apex (standard controller?) or have it already running in the browser.