You need to sign in to do that
Don't have an account?
CaptainObvious
Spring '10 - Changing Opportunity Stage does not update probability?
A number of our users are reporting that changing the Opportunity Stage does not update the Probability %.
The culprit seems to be the salesforce javascript that is called when a change is made to the stage:
Error: pl.oppo.pct is null or not an object
Has anyone else encountered this issue?
Try clearing your cache and cookies:
Internet Explorer 6: Tools - Internet Options. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Then, click Delete Cookies button. Close and RESTART your browser.
Internet Explorer 7: Tools - Delete Browsing History, then select Delete Files, Delete Cookies and Delete History. Then close and RESTART your browser.
Internet Explorer 8: Tools – Delete Browsing History, then select Delete Files, Delete Cookies and Delete History. Make sure "Preserve Favorites website data" is not selected. Then close and RESTART your browser.
In Firefox: Tools – Clear Private Data, then select Browsing & Download History, Cookies, and Cache. Then close and RESTART your browser.
All Answers
I'm glad to know that I'm not alone in this!
I also have several users who are encountering this problem. The workaround we have come up with is to manually update the probability % and change the Forecast Category to whatever applies. This is allowing them to update, but I still haven't figured out what's causing it, or why it's only affecting a few users.
I've got a few users reporting this, along with the Forecast Category not updating as well. Both users on IE7. If they switch to firefox, no problem.
The only thing I can think of is both users reporting the problem were at a hotel last week, which I'm assuming changed a random setting in IE when they logged in to the hotel wireless. Seems far fetched, but it's the only thing I can think of.
I opened a case with SFDC, will post results.
Try clearing your cache and cookies:
Internet Explorer 6: Tools - Internet Options. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Then, click Delete Cookies button. Close and RESTART your browser.
Internet Explorer 7: Tools - Delete Browsing History, then select Delete Files, Delete Cookies and Delete History. Then close and RESTART your browser.
Internet Explorer 8: Tools – Delete Browsing History, then select Delete Files, Delete Cookies and Delete History. Make sure "Preserve Favorites website data" is not selected. Then close and RESTART your browser.
In Firefox: Tools – Clear Private Data, then select Browsing & Download History, Cookies, and Cache. Then close and RESTART your browser.
Yup, that did it!
Thanks jsun