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hxn Hubcase for Salesforce
Hubcase pioneers SUPPORT chain automation. It allows you to escalate cases to partners with one button click on Cases screen, and receive case escalations from partners automatically, no matter a partner uses salesforce or not.
If you rely on partners to deliver your products or services, or you are a provider of services, there is 100% chance our patent pending solution can help you improve your customer satisfaction and retention, as well as operational efficiencies.
A sample of problems we are solving:
- IT Service providers. Statistics show 40% of IT hardware problems, and 25% of cloud application issues need vendor escalation, and they are done manually today. IT service provider like Infosys manages clients’ IT infrastructure or help desks, many clients have own help desk systems. How do they handle many helpdesk systems, and manage the escalations to numerous vendors? Internet Service providers (ISP’s) face the similar problems everyday.
- Other Service partners. The Home Depot uses local contractors to installs garage doors and provide warranty services for customers. A customer has problem with the garage door, how does Home Depot escalates the problem to the contractor, or vice versa?
- Manufacturers and supply chain partners and OEM. A customer has iPhone problem of dropped calls, he goes to AT&T, how does AT&T escalate the problem to Apple, or vice versa?
- Insurances and healthcare providers. How are issues escalated from one another?
Contact info@hubcase.com if you have any question, and ask about our 30% revenue sharing opportunity for partners and consultants.