We currently use the "Case" tab in order to manage Support's cases ... We would need a similar functionality for another department and I was wondering if there is a simple way of duplicating an object (or a complete tab) such as the "Case" one.
That helps but why do you need a separate tab for the different department? You could create a new custom tab that points to the Case objects - but that is not all that helpful. Would different record types help to differentiate Support Cases from the other Department Cases?
The problem is that the other department doesn't need to have all the information related with the Support. Some fields would be the same ... but not all. The idea would have been to clone the Tab, and then remove from the page all objects not necessary for this department.
Can you elaborate on your use case or requirement? What are you trying to do?
We currently use the "Case" tab in order to manage Support's cases ... We would need a similar functionality for another department and I was wondering if there is a simple way of duplicating an object (or a complete tab) such as the "Case" one.
Thanks.
That helps but why do you need a separate tab for the different department? You could create a new custom tab that points to the Case objects - but that is not all that helpful. Would different record types help to differentiate Support Cases from the other Department Cases?
The problem is that the other department doesn't need to have all the information related with the Support. Some fields would be the same ... but not all. The idea would have been to clone the Tab, and then remove from the page all objects not necessary for this department.
Found some information related with Support Processes, Case Page Layout, Case Record Type and Case Assignment Rules which should help ...