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Email to Case Agent problem :(

Hi to all,

we area try to look a way to register automaticaly the incoming and outgoing emails from a emailbox to SF as a cases.

We are trying to do installing email to case as a agent and using mail rules for de outgoing mails but we are in a real headache with the email to case agent.


We ever receive the next error:


2011-02-13 13:22:17,942 1672 [main] INFO  com.sforce.SalesforceAgent  - Service https://echange2003imapserver:0:user:testInbox successfully registered
2011-02-13 13:22:17,942 1672 [main] INFO  com.sforce.SalesforceAgent  - com.sforce.mail.EmailService  loaded as a timer service.
2011-02-13 13:22:18,020 1750 [Timer-0] ERROR com.sforce.mail.GenericClient  - Unable to connect to mail service.
Service: https://exchange2003serverUser: Username Message: https://exchange2003server  nested exception is:
 java.net.UnknownHostException: https://exchange2003server


When we try to access by web to our imapserver th browser shows a certificated error:

"There is a problem with this website's security certificate."

Any idea??

Thank you.


The host name does not include the protocol ("https://"). Place only the name of the server into the configuration file for the line that specifies the host name. Email does not go over HTTP(S) anyways, it uses IMAP(S) or POP3(S). While you might access the web edition through a browser, email clients use a specific suite of protocols designed for sending and receiving emails.