+ Start a Discussion
Saikishore Reddy AengareddySaikishore Reddy Aengareddy 

CTI Adapters

Can we have multiple CTI Adapters running at a same time for a single user? We have a situation where we will need to have two adapters..Avaya and SimpliCTI to be shown up when a user logs into salesforce. One adapter handles Inbound calls and one outbound calls...

 

Please let me know the possibilities.. and issues we may run into if we can.

 

Thanks.

TrimbleAgTrimbleAg

I am not 100% sure, but I do not think this is possible as you can only have 1 call center assigned to an individual.

 

PB