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bitHeadbitHead 

Open CTI softphone Dial-pad Example ?

Hi,

 

For some reason, it seems extremely challenging to find information on how to create Open CTI softphones, with similar features to the desktop adapter version.

 

Ultimtalely I'm looking for the source (HTML/JavaScript) for a full-featured Open CTI Softphone, but I'll settle for just the dial-pad if anyones got an example ?

 

Thanks,

 

Barry

Ashish_SFDCAshish_SFDC

Hi Barry,

 

Here is the Sample Code–JavaScript - enableClickToDial(): http://www.salesforce.com/us/developer/docs/api_cti/index.htm
Methods for Computer-Telephony Integration (CTI) Chapter 5 - pg# 35, : http://www.salesforce.com/us/developer/docs/api_cti/api_cti.pdf
CTI Toolkit Developer's Guide: http://login.salesforce.com/help/doc/en/salesforce_cti_developer_guide.pdf
Main resource link: http://wiki.developerforce.com/page/Open_CTI
Install the “OpenCTIDemoCallControl” appexchange package from the web.

You can download the package from this url -: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t80000000cbVK

You will get the Demo Java Script in Static Resource and the Visualforce page as well once Installed. 

 

Let us know if you would need anything else. 

 

Regards,

Ashish

 

 
maneeshmaneesh

Hi Ashish,

Do u have any other example with you?

because this examle is only a demonstration also no dial pad in it calling from a list only

 
Ashish_SFDCAshish_SFDC

Hi Maneesh, 

 

See if this helps, 

 

About SoftPhones
A SoftPhone is a customizable call-control tool that appears to users assigned to a call center with machines on which CTI
adapters have been installed. Although administrators and developers can customize SoftPhones, they usually include the
following components when built with version 3.0 of the CTI Toolkit:

 

pg # 7 http://na5.salesforce.com/help/pdfs/en/salesforce_cti_developer_guide.pdf

 

 
Ashish_SFDCAshish_SFDC

Also, try if this package helps,

 

https://appexchange.salesforce.com/listingDetail?listingId=a0N30000009x2WFEAY

 

Dial pads on github, 

 

https://github.com/treasonx/DTMFDialPad

https://github.com/habzy/Test0011_DialerPad

 

Regards,

Ashish