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eric garnier CTI 3.01 : CBrowserEventHandler::UpdateSid: COM error while attempting to set Session id.
Hi every one,
my customer reports me that from time to time the CTI panel display an error :
Error connecting to the Salesforce.com AppExchange API : HTTP Send Request Win32 Error : the text for message %1 was not found in the file %2.
The browser log shows:
05/28/2013 17:13:30: Set XSLT URL to https://c.eu1.visual.force.com/servlet/servlet.DynamicCTITransform?version=3.0&session=00DD0000000mwD7!ARQAQHtFVSNWRgF2SrTApXPpP_AXsbXvJZt4CkpyRJrshAa4Tg1PvCGxmzgULgna92SSpCts0psMVS3G47OVPydBvBzZimXl. 05/28/2013 17:13:30: CIEEventHandler::UpdatePage: Already attached to existing hidden input; no need to reattach. 05/28/2013 17:13:31: CBrowserEventHandler::UpdateSid: COM error while attempting to set Session id. Specific error message: Erreur non spécifiée 05/28/2013 17:13:31: CBrowserEventHandler::UpdateSid: COM error while attempting to use Office Toolkit. Specific error message: Http Send Request Win32Error:: Le texte du message associé au numéro 0x%1 est introuvable dans le fichier de messages pour %2. 05/28/2013 17:13:31: CAdapterLink::sendCommand: Command received SetCtiAppMode
Any idea what may occurs?
How can I try to investigate this point?
Any help would be much appreciate.
Eric Garnier
Hi Eric,
Please check if the profile of the user has the permission “API Enabled” checked.
1. Click Your Name / Setup / Administration Setup / Manage Users / Users
2. Click on the profile name of the user that is being affected by this issue
3. Click on Edit
4. Find Administrative Permissions / API Enabled and check it
5. Click Save
Regards,
Ashish, Salesforce.com
If this post answers your question, please mark this post as Solved.
I will check with my customer this point.
Regards,
Eric Garnier