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hs777
Email notification when an existing Case receives a followup Email
We have our system setup so that when a case has been created by email-to-case, an email is sent to our customer informing them we have received the case. This email includes the reference number, so when the customer sends any followup emails, the email will correctly show up on the existing case and not create another case. This works great.
However, how do I notify the case owner that the customer has sent a reply to an existing case when the email is received?
Thanks
This option is enabled in Salesforce just check the checkbox in:
Setup | Customize | Cases | Support Settings -->
Check the box next to "Notify Case Owner of New Case Comments"
I hope it helps,
All Answers
This option is enabled in Salesforce just check the checkbox in:
Setup | Customize | Cases | Support Settings -->
Check the box next to "Notify Case Owner of New Case Comments"
I hope it helps,
Enable this Email-to-Case setting: Notify Case Owners on New Emails
Setup path: Setup | Customize | Cases | Email-to-Case
Thank you.
Thanks in advance!