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davehart55 Email to case functionality on Campaign object
Hi there,
For the particular way I'd like to work, it would be nice to somehow get the functionality of "Email to case" on the Campaign object - a sort of email2Campaign if you will.
I've tried to see if I can get a related list of emails added on the Campaign Layout, but don't see any way to do that. Not sure I can even relate an email to a Campaign, can I?
So I'm sort of thinking that maybe if a create a link to a secret Case "under the hood" using triggers on Campaign, then I could perhap somehow build an inline VF page to display the email list for the child Case on the Campaign view page.
Sound do-able, or is there a better way?
If I can get it to work, I might want to extend the same sort of "email2..." functionality on some custom objects I have.
Have a look here
http://blog.jeffdouglas.com/2010/03/12/writing-an-inbound-email-service-for-salesforce-com/
I think I understand the details of writing an inbound handler and could
cope with that. However, I'm struggling with a couple of basics:
1 I don't want to process the email (any more than necessary) - I just want
to attach it pretty much as it is. What sort of database object do I have to
insert in order to attach an email to a Campaign?
2) How do I display a related list of emails on a Campaign page? I can't see
a related list that will do that. [Bear in mind I want to keep all the
"reply/reply all/status" list tools that the built-in e-mail related list
would give me, if I can]
Dave Hart