function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
ravi1234.ax1565ravi1234.ax1565 

Disable Quick Text

Hi Group,

 

   Do we have any option to disable Quick Text . Can anyone help me regarding this

 

 

Thanks for giving reply(In advance)

 

 

Best Answer chosen by Admin (Salesforce Developers) 
JonAnianoJonAniano

You cannot disable the feature altogether once enabled. But, you can remove all quick text records and remove CRUD access to the object via profiles. This should effectively disable its use in your organization.


May I ask, what is the reason for which you're looking to disable Quick Text?

All Answers

Subramani_SFDCSubramani_SFDC
By Ref: https://help.salesforce.com/HTViewHelpDoc?id=live_agent_enabling_quick_text.htm&language=en_US

Once you enable Quick Text, you can’t disable it.
JonAnianoJonAniano

You cannot disable the feature altogether once enabled. But, you can remove all quick text records and remove CRUD access to the object via profiles. This should effectively disable its use in your organization.


May I ask, what is the reason for which you're looking to disable Quick Text?

This was selected as the best answer