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Rajesh SFDCRajesh SFDC 

case and solution

what is difference between case and solution.what are advantages.could u tel me mini project.....

diydiy

Case - ( for eg complaint about products , tickets )

solution - solution of the complaint product
Ashish_SFDCAshish_SFDC

Hi , 

 

Usually case is a record to capture the issue and the details, where as Solution is an article which has the solution for similar cases. 

 

Reply back if there is anything specific that you are looking for. 

 

Regards,

Ashish
Ashish_SFDCAshish_SFDC

As per ERP standards, Cases can have solutions associated to it. 

 

See more in the link below, 

 

http://www.erp-guidebooks.com/

 

 

Regards,

Ashish