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Aurélien.LavalAurélien.Laval 

Configure Salesforce knowledge base to be public in a Salesforce community

Hello, is it possible to configure Salesforce knowledge base to be accessible with an unauthenticated customer from a Salesforce community?

 

I tested the 'Sample Public Knowledge Base for Salesforce Knowledge' (https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001gFH9EAM&tab=r) app from the Appexchange but I don't see my knowledge article in the visualforce page 'knowledgeHome' because my Site.getName() is null.

 

Thanks for the response.

Best Answer chosen by Admin (Salesforce Developers) 
Aurélien.LavalAurélien.Laval

I resolved my issue. I added the VF page in my site and I managed to configure PKB Site.

 

So now, when I add an article, I can see it in my site without be authenticated, thanks.

All Answers

Vinita_SFDCVinita_SFDC

Hello,

 

Community users have Guest Profile. So you need to provide access to Knowledge/Article Management object in their profile.

Aurélien.LavalAurélien.Laval

I resolved my issue. I added the VF page in my site and I managed to configure PKB Site.

 

So now, when I add an article, I can see it in my site without be authenticated, thanks.

This was selected as the best answer