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Rajesh_Shah Softphone layout - Outbound call issue
I have a CTI adaptor installed (Five9). I updated the softphone layout to pop custom visualforce screens for inbound calls. It is working fine. The issue is for outbound call. The outbound call settings for Softphone layout are the defaults which I haven't changed. However, even for outbound calls, the Custom Visualforce screen gets popped up.
Is this a bug in Salesforce or is there a setting I am missing?