Apex Code Development You need to sign in to do that
Don't have an account?
Ek0nomik How to send e-mail to case contact when a comment is added?
I am thinking I'm going to have to do a little hack to make this work, but, before I go down that path, I wanted to see if anyone here knew of a better solution to this.
I am trying to send an e-mail to the case contact when a new case comment is created. I thought this was going to be easy, but, the related contact value of the recipient dropdown never has any available recipients.
Is my only option to create a workflow rule on Case Comments that updates some arbitrary field on the Case, and then have a workflow set up on the Case that just watches for a change in value on that arbitrary field?
Thanks for any input
When a case comment is added to a case, I want to e-mail the contact on the case. However, when creating an e-mail alert workflow task on the case comment object, you are not given access to the the related case contact. Right now I think I am going to write an Apex Trigger to do the task of sending the e-mail instead of creating a hack of workflows. But, I am open to other ideas.
All Answers
write a field updated workflow that when the commented field updated or inserted send an email.
If this answers your question , make this as asolution
Suree,
I can't do that directly on the Case Comment object. When you create an e-mail alert for Case Comments, you are not given access to the related contact.
could you please explain the scenario little more, so that i will come up with a solution.
When a case comment is added to a case, I want to e-mail the contact on the case. However, when creating an e-mail alert workflow task on the case comment object, you are not given access to the the related case contact. Right now I think I am going to write an Apex Trigger to do the task of sending the e-mail instead of creating a hack of workflows. But, I am open to other ideas.
if it is a crossobject functionality then better to opt for the trigger.