+ Start a Discussion

Mask From and Reply to in Email



I am implementing Case Management for my company, and one of the requirements is that the Associates who respond, and comment on cases email addresses' are masked.  To the best of my knowledge there is no setting within SFDC to accomplish this. Previously we attempted to write a class that sent emails from the system rather then the standard workflow, but we were only able to mask the name not the actually email address e.g. "From: Company Name" but the reply-to email remained "Reply-To: Joe.Associate@companyname.com".  Please let me know if anyone has any thoughts on how to accomplish this. Its a very serious requirement for us, as we do not want to hand out or support associates email addresses to customers. Any suggestions, no matter how complex, are welcome. Thanks.