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Kayal Removing Phone button & icons from SCC page
Hi,
- We configured a call center adapter to listen on port 11000
- We have written our own custom browser connector to which would send messages to the call center adapter and thereby interface with SCC page.
- For every screen pop message we are sending, the softphone is popping up. We would like to know if this can be avoided as we have our own softphone
- Also, after configuring the call center adapter, we are getting “click to dial button” on contacts tab. When clicked, it says "Click to Dial is Disabled". We also want to remove this for our customization
-Kayal